Now that VoIP has become the de facto voice solution for most corporations, the hard part has begun. In particular, determining whether a problem is in a local PBX or in the network is much more ...

While VoIP phones offer far more features and better clarity than legacy phones, troubleshooting VoIP phones requires voice and networking skills. It isn’t necessary to be CCNP certified. However, ...

A straightforward approach to troubleshooting VoIP that can be applied to video as well. VoIP is particularly sensitive to packet loss, and determining the cause of the packet loss can be difficult.