The latest guidance from the FCA focuses on Consumer Duty board reports and how firms handle complaints and root cause analysis. Firms will find it particularly helpful to receive guidance on the ...
The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
The FCA will be encouraging financial services firms to review how they deal with vulnerable customers, Martin Wheatley has said. The chief executive of the City watchdog was speaking at the launch of ...
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