The UK Financial Conduct Authority (FCA) has outlined its strategy for the next five years, reaffirming its commitment to prioritising consumer interests. Building on the foundation laid by the ...

The FCA has been at the forefront of implementing the Consumer Duty, a significant shift in regulatory focus aimed at ensuring better outcomes for consumers across the financial services sector. With ...

The latest guidance from the FCA focuses on Consumer Duty board reports and how firms handle complaints and root cause analysis. Firms will find it particularly helpful to receive guidance on the ...

The Financial Conduct Authority (FCA) has recently published a series of comprehensive reports assessing how firms treat customers in vulnerable circumstances. These reports, released on March 7, 2025 ...

Some 35 million adults in the UK are financially vulnerable, according to FCA criteria. And 37% of financially vulnerable consumers want greater investment in AI-powered chatbots to help them with ...

The Financial Conduct Authority (FCA) has introduced new rules which aim to crack down on poor customer service, offer better value for money and protect vulnerable customers. What has been dubbed the ...

Fewer than half (42%) of vulnerable customers have disclosed their personal circumstances to firms, according to the City ...