Readers really enjoyed our last compilation of “Crazy questions that stump the help desk,” and many sent in stories of their own bizarre experiences with users for everyone to enjoy. One reader ...

Help desk technicians utilize numerous skills to work with customers and solve technical problems. An employee self-evaluation is a method of helping your help desk staff members reflect on their ...

When schools around the country shut down for the coronavirus, forcing districts to become remotely-run operations nearly overnight, at least one thing in the turmoil of a transition so monumental was ...